Please see below a list of third parties Board Intelligence uses for Lucia sub-processing:

Sub-processor Hosting location Transfer mechanism Service
AWS UK Data Privacy Framework Amazon email services for notifications and infrastructure hosting (encrypted back-ups)
Bugsnag US Standard Contractual Clauses Software bug monitoring
Datadog US Data Privacy Framework Platform monitoring
 Docebo Ireland Adequacy and Data Privacy Framework Learning management system
Hubspot US Data Privacy Framework Communications provider (service updates)
Google Cloud Platform UK and The Netherlands Adequacy and Data Privacy Framework Data Hosting. Provider has no access to data.
Intercom* US Data Privacy Framework Service and support tool used for logging and tracking client service tickets
Mailchimp/Mandrill US Data Privacy Framework Communications provider
Pulsant UK N/A Infrastructure hosting of wholly owned servers and network equipment. Provider has no access to data.
Salesforce Service Cloud UK Binding Corporate Rules and Data Privacy Framework Service and support tool used for logging and tracking client service tickets
SmartSurvey UK N/A Customer survey tool
Twilio US Binding Corporate Rules and Data Privacy Framework SMS sender for two factor authentication
 

* Intercom will not process data for customers who contracted with us from 27 March 2023.

Please see below for details of planned changes to our Lucia sub-processor list above:


  • Intercom will be removed once the transition to Salesforce Service Cloud is complete.
Get notified of future updates to our list of Lucia sub-processors
 

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