Sub-processors
Lucia product
Please see below a list of third parties Board Intelligence uses for Lucia sub-processing:
| Sub-processor | Hosting location | Transfer mechanism | Service |
| AWS | UK | Data Privacy Framework | Amazon email services for notifications and infrastructure hosting (encrypted back-ups) |
| Bugsnag | US | Standard Contractual Clauses | Software bug monitoring |
| Datadog | US | Data Privacy Framework | Platform monitoring |
| Docebo | Ireland | Adequacy and Data Privacy Framework | Learning management system |
| Hubspot | US | Data Privacy Framework | Communications provider (service updates) |
| Google Cloud Platform | UK and The Netherlands | Adequacy and Data Privacy Framework | Data Hosting. Provider has no access to data. |
| Intercom* | US | Data Privacy Framework | Service and support tool used for logging and tracking client service tickets |
| Mailchimp/Mandrill | US | Data Privacy Framework | Communications provider |
| Pulsant | UK | N/A | Infrastructure hosting of wholly owned servers and network equipment. Provider has no access to data. |
| Salesforce Service Cloud | UK | Binding Corporate Rules and Data Privacy Framework | Service and support tool used for logging and tracking client service tickets |
| SmartSurvey | UK | N/A | Customer survey tool |
| Twilio | US | Binding Corporate Rules and Data Privacy Framework | SMS sender for two factor authentication |
* Intercom will not process data for customers who contracted with us from 27 March 2023.
Please see below for details of planned changes to our Lucia sub-processor list above:
- Intercom will be removed once the transition to Salesforce Service Cloud is complete.
- From May 2025 we will be using Planhat AB, a Swedish customer service and support tool. Our data will be hosted in Ireland, relying on adequacy as the transfer mechanism. Planhat will not have access to any client instance of the Board Intelligence platform or any documentation uploaded to it. Planhat is SOC 2 certified. You can read more about Planhat security here: Planhat | Secure.
Last updated: 10th February 2025.
Prior Versions:
- 01/11/2024 to 09/02/2025
- 30/07/2024 to 31/10/2024
- 23/04/2024 to 29/07/2024
- 23/01/2024 to 22/04/2024
- 10/10/2023 to 22/01/2024
- 05/04/2023 to 09/10/2023
If you have any questions about this page or our sub-processors (current or planned), please contact your account manager at Board Intelligence. If you need to be directed to your account manager, please contact bi24@boardintelligence.com
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