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Please see below a list of third parties Board Intelligence uses for Minute Writer sub-processing:

Sub-processor Hosting location Transfer mechanism Service
AWS UK Data Privacy Framework Amazon email services for notifications and infrastructure hosting (encrypted back-ups)
Bugsnag US Standard Contractual Clauses Software bug monitoring
Datadog US Data Privacy Framework Platform monitoring
Docebo Ireland Adequacy and Data Privacy Framework Learning management system
Hubspot US Data Privacy Framework Communications provider (service updates)
Google Cloud Platform UK and The Netherlands Adequacy and Data Privacy Framework Data Hosting. Provider has no access to data
Mailchimp/Mandrill US Standard Contractual Clauses Communications provider
Pulsant UK N/A Infrastructure hosting of wholly owned servers and network equipment. Provider has no access to data
Salesforce Service Cloud UK Binding Corporate Rules and Data Privacy Framework Service and support tool used for logging and tracking client service tickets
SmartSurvey UK N/A Customer survey tool
Twilio US Binding Corporate Rules and Data Privacy Framework SMS sender for two factor authentication
 
Please see below for details of planned changes to our Minute Writer sub-processor list above:
 
  • From May 2025 we will be using Planhat AB, a Swedish customer service and support tool. Our data will be hosted in Ireland, relying on adequacy as the transfer mechanism. Planhat will not have access to any client instance of the Board Intelligence platform or any documentation uploaded to it. Planhat is SOC 2 certified. You can read more about Planhat security here: Planhat | Secure.
Last updated: 10th February 2025.
Prior Versions: 
 

If you have any questions about this page or our sub-processors (current or planned), please contact your account manager at Board Intelligence. If you need to be directed to your account manager, please contact bi24@boardintelligence.com.

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