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Please see below a list of third parties Board Intelligence uses for sub-processing. PLease not that if you are using our Minute Writer tool, the sub-processors listed here will also apply.

Sub-processor Hosting location Transfer mechanism Service
AWS UK Data Privacy Framework Amazon email services for notifications
Bugsnag US Standard Contractual Clauses Software bug monitoring
Datadog US Data Privacy Framework Platform monitoring
Docebo Ireland Adequacy and Data Privacy Framework Learning management system
Hubspot US Data Privacy Framework Communications provider (service updates)
Intercom* US Data Privacy Framework Service and support tool used for logging and tracking client service tickets
Mailchimp/Mandrill US Standard Contractual Clauses Communications provider
Memset UK N/A Infrastructure hosting (back-ups)
Papertrail† US Standard Contractual Clauses Platform usage monitoring
Pulsant UK N/A Infrastructure hosting of wholly owned servers and network equipment. Provider has no access to data
Salesforce Service Cloud UK Binding Corporate Rules and Data Privacy Framework Service and support tool used for logging and tracking client service tickets
SmartSurvey UK N/A Customer survey tool
Twilio US Binding Corporate Rules and Data Privacy Framework SMS sender for two factor authentication
 

* Intercom will not process data for customers who contracted with us from 27 March 2023.
† Papertrail does not process data for customers who contracted with us from 1 July 2021.

Please see below for details of planned changes to our Portal sub-processor list above:

  • Intercom will be removed once the transition to Salesforce Service Cloud is complete.
 
Last updated: 22nd April 2024.
Prior versions:
Get notified of future updates to our list of Portal sub-processors
 

Want to keep track of the third-party sub-processors that we use? Leave your details below and we’ll send you a notification whenever we make changes to the list above.
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